Report a bin problem
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Report bin issues online, including missed rubbish collections and damaged or stolen bins.
How to report bin problems
You can use the online form to report problems with a bin.
Types of bin problems you can report
You can report a bin that has been:
- abandoned
- damaged
- stolen
- partially emptied
- missed in a bin collection service.
Report online now
Report a bin issue online.
Report a bin problem
Report problems with a bin using the online form.
Check what details you need to give to submit your report successfully.
What you need to provide
To complete your report, include:
- the type of bin you’re reporting (e.g. general waste, recycling, green waste or bulk)
- details of any damage (for damaged bins)
- how many bins are affected (for abandoned and stolen bins)
- location information including the house number, street name and suburb
- additional location details to help us locate the problem, such as the nearest landmark or crossroad
- your contact details.
Report online now
Report a bin issue online.
Frequently asked questions
How long does it take to get a replacement wheelie bin?
Council delivers replacement wheelie bins as soon as possible.
Ask your neighbour if you can put your rubbish in their bin in the meantime.
When will my bin be collected?
The day your bin is collected depends on the street and suburb you live in.
To find bin collection dates, check the calendar.
Report online now
Report a bin issue online.
How to report bin problems
You can use the online form to report problems with a bin.
Types of bin problems you can report
You can report a bin that has been:
- abandoned
- damaged
- stolen
- partially emptied
- missed in a bin collection service.
Report online now
Report a bin issue online.
Report a bin problem
Report problems with a bin using the online form.
Check what details you need to give to submit your report successfully.
What you need to provide
To complete your report, include:
- the type of bin you’re reporting (e.g. general waste, recycling, green waste or bulk)
- details of any damage (for damaged bins)
- how many bins are affected (for abandoned and stolen bins)
- location information including the house number, street name and suburb
- additional location details to help us locate the problem, such as the nearest landmark or crossroad
- your contact details.
Report online now
Report a bin issue online.
Frequently asked questions
How long does it take to get a replacement wheelie bin?
Council delivers replacement wheelie bins as soon as possible.
Ask your neighbour if you can put your rubbish in their bin in the meantime.
When will my bin be collected?
The day your bin is collected depends on the street and suburb you live in.
To find bin collection dates, check the calendar.
Report online now
Report a bin issue online.